[flainn]

I emailed RonAyers yesterday but heard nothing back.

This morning I called and spoke with a rep.

I placed the order on the 21st (a Saturday). It was processed on the 23rd and my card was charged for the full amount of the order on the 25th.

The rep told me that two of the parts in my order were on backorder, and expected to be available mid-July.

The Web site told me nothing about this -- all it has said for the last week is "awaiting fulfillment." RonAyers never contacted me about this, either.

So I guess RonAyers' policy is to charge your card and then just sit on the order for three weeks, or something?

I told the rep I was not at all happy about this. She offered to cancel the order and refund my money, and I said that's what I wanted.

I don't know about you guys, but I think this sort of treatment sucks. I can't believe they didn't email or call me to ask what I wanted to do as soon as they discovered parts were backordered. I'm particularly upset that they charged my card for the full amount and weren't even going to ship until mid-July.