Stalling during first fifteen minutes

[alanmcorcoran]

Okay, so I took the bike to the shop.

Brian: Well we got your diag back..
Me: Well, did you find something?
Brian: Oh yeah, the tech says there's "Lots of probelms with the carburetor."
Me: Really? We'll I suppose that would be covered under warranty, no? (Thanks Easy...)
Brian: Ummm (gulp)... Uh.... actually, no, a carb cleaning is not covered under warranty.
Me: A Carb cleaning? You already charged me for a carb cleaning.
Brian: Uh no, we only did a 3K service.
Me: Read the itemization, it clearly says Carb cleaning. So, did you do one or just write it down?
Brian: Well, I don't know, that tech isn't here anymore. (FYI, this was like three weeks ago.)
Me: Well, frankly, it didn't seem like they did anything to the bike for the 3K. They didn't clean out the air filter plug and the bike stalled on the way out of your parking lot. I called service the next day and the guy told me to try Seafoam and if that didn't work to bring it back. Well, it didn't work and I brought it back.
Brian: Um.... Let me see what I can do.

That was at about 3pm PST. I was in the office until 5. No word yet from Brian.

Do you see whay I hate service departments? By the way, I dropped this bike off last Wednesday and today was the first call. This is a huge modern dealership in a sparkly building. I do like their parts guy who refused to sell my wife a 3/4 helmet (for my anniversary) without my head being there. (He gave her a picture of it.) Brought my head down and picked it up after a test fit. (Still might have gone too small, hoping it compresses a little more.)